Because Aluna Skin Care and Massage is by appointment your appointment is reserved exclusively for you and we ask that you please review our cancellation policy. If you need to reschedule or cancel an appointment, we require a minimum of 2 hour notice for single services and 24-hour notice for packages. If you need to cancel your appointment you need to call or text the office at: (254) 245-7796. If we don't answer, please leave your information on our voicemail or send a text message. "No-shows" or last minute cancellations leave us with empty appointment times as well as other guests that can not get in but could have made it. Failure to show without notice or same day cancellations less than 2 hours - There will be a charge of 50% of total. Charges will be made to credit card on file, added to next service or billed by email.